Only what the service needs to run. There is no advertising business here, so there is no reason to collect anything beyond it.
| What | When | Detail |
|---|---|---|
| Email address | Sign-up | Your account identifier and how we reach you about the service. |
| Name | Sign-up | Display only. A nickname is fine. |
| Password | Sign-up | Never stored. We keep a scrypt hash with a per-account random salt. It is never logged and no API returns it. We cannot recover your password, only reset it. |
| Plan and status | Membership | Which plan you are on, whether it is active, cancelled or lapsed. |
| Terms acceptances | Sign-in | Which version of the Terms you accepted and when. |
| Sign-in identity | Google / Apple sign-in | If you use social sign-in we receive a stable account identifier, your email, and your name from that provider — nothing else. We never receive your password for that account. |
| Payment | Checkout | Handled by Stripe. Card numbers never reach our servers and we never store them. We hold the plan, the status and the last four digits. |
| Support messages | If you write in | What you send us, so we can answer it. |
| Operational logs | Use of the service | Records of actions taken in your account, so a problem can be traced. |
If you connect an exchange, we hold the settings you configure and not your exchange credentials or your funds. Your money stays with your exchange, in your account, under your control.
We do not use your personal information to build an advertising profile, because we do not sell advertising.
We count visits so we know whether anything we publish is working. How that is built matters more than the fact of it:
?ref= tag we put in our own links so we can
tell which post brought someone here.Functional only. We set no advertising or cross-site tracking cookies.
| Cookie | Purpose | Life |
|---|---|---|
ew_session |
Keeps you signed in. Cryptographically signed so it cannot be forged or edited. | Until it expires or you sign out |
| Paper-desk cookies | Remember the paper-trading account you started without signing up, so it is still there when you come back. | Up to 12 months |
Clearing them signs you out and, for the paper desk, detaches that practice account from your browser.
We do not sell your personal information. We do not share it with advertisers or data brokers. It goes to three places only:
Depending on where you live, you may have the right to access a copy of what we hold about you, correct it, delete it, object to or restrict how we use it, and receive it in a portable form. We apply these on request regardless of whether your jurisdiction compels us to.
We do not charge for this and we will not make the service worse for you because you asked.
To have your account and personal data deleted, email [email protected] from the address on the account, with the subject “Delete my data”. You can also ask through the Help Desk inside the product.
We will confirm the request, and within 30 days delete your account record, your name and email, your support history and any settings you saved.
Payment and tax records are kept where accounting and tax law requires them. Records of the Terms you accepted are kept as evidence of the agreement. Aggregate site counts are unaffected, because they contain nothing that identifies you in the first place.
Deleting your data ends your membership. It cannot be undone.
If you signed in with Google or Apple, removing our app in that provider's settings stops future sign-ins but does not by itself delete what we hold — send the request above as well.
No system is perfectly secure, and we will not claim otherwise. If we discover a breach affecting your personal data we will tell you.
EDGEWISE is not intended for anyone under 18 and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
If this policy changes materially we will update the version above and, where the change affects how we use information you already gave us, tell members directly rather than relying on you to re-read this page.
Questions, requests, or anything in this policy you think is wrong: [email protected], or the Help Desk inside the product.